Refund policy
Return and Refund Policy
Spark Nail Studio wants every customer to feel confident when shopping with us. If you need to return a product or report an issue with your order, please review the return and refund terms below.
Return Request Period
Return requests may be made within 30 days after your order has been delivered.
To qualify for a return, the item must be unused, unopened, and in the same condition as received. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.
For hygiene and product safety reasons, nail, beauty, and personal care products that have been opened, used, tested, or tampered with may not be accepted for return.
Items Not Eligible for Return
The following items are generally not returnable:
1. Opened or used nail and beauty products
2. Final sale or clearance items
3. Gift cards
4. Custom or personalized products
5. Items damaged due to misuse or improper handling
6. Products returned without prior approval
How to Request a Return
Before sending an item back, please contact our support team and provide your order number, the product you wish to return, and a short explanation of the reason for your request.
If your order arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested to help us review the issue.
Once an eligible return request is approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs on standard returns.
If the issue was caused by Spark Nail Studio, such as receiving a damaged, defective, or incorrect product, we will review the situation and provide an appropriate resolution.
We recommend using a trackable shipping service. Spark Nail Studio is not responsible for return packages that are lost or delayed during return transit.
Approved returns may be sent to:
Spark Nail Studio
360 Givens Ln
Eastview, KY 42732
United States
Damaged or Incorrect Products
Please inspect your order shortly after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.
Photos of the item, packaging, or shipping label may be requested to verify the issue and determine the appropriate solution.
Refunds
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order issue resulted from an error by Spark Nail Studio.
Exchanges and Cancellations
Direct exchanges are not guaranteed. If you would like a different product, please complete the approved return process and place a new order.
Cancellation requests must be made before an order is processed or shipped. Once an order has shipped, the return terms described in this policy will apply.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Spark Nail Studio
360 Givens Ln, Eastview, KY 42732, United States
Email: `support@sparknail.online`
Phone: +1 207-274-4313